Privacy Policy – How tk1961 Protects Your Data

1. Introduction

This Privacy Policy describes how tk1961 ("tk1961", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "the Player", "the User") who access or use any feature of the tk1961.app platform, including account registration, game play, sports betting, payment transactions, bonus participation, customer support, and all other platform services.

tk1 961 is committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This policy is written in plain English so that every player on our platform — including those accessing tk1961 from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar — can clearly understand how their information is managed.

By registering an account or continuing to use the tk1961 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and contact us to request account closure.

2. Data Controller

tk1961 acts as the data controller for all personal data collected through the tk1961.app platform. As data controller, tk1961 determines the purposes and means of processing your personal data. For any data-related enquiries, requests, or complaints, you may contact our data team directly at [email protected]. We aim to respond to all data-related requests within 5 business days, Bangladesh Standard Time (BST, UTC+6).

3. What Personal Data We Collect

The categories of personal data we collect from you depend on how you interact with the tk1961 platform. The following table summarises the main data types we process:

• Registration Data Full name, date of birth, mobile number, email address, and account credentials (username and password hash). Collected when you create a tk1961 account.
• Identity Verification Data Copies of government-issued identification documents (National ID, passport, or birth certificate). Collected when age or identity verification is required.
• Financial and Transaction Data Deposit and withdrawal amounts, transaction timestamps, mobile wallet reference numbers (bKash, Nagad, Rocket, Upay), and account balance history. We do not store your full wallet PIN or complete payment credentials.
• Gaming and Betting Activity Data Game sessions played, bet amounts, wagering history, bonus participation, win/loss records, and sports betting market selections. Used for account management, responsible gaming monitoring, and bonus eligibility.
• Device and Technical Data IP address, device type and model, operating system, browser type, screen resolution, and session timestamps. Collected automatically when you access the platform.
• Communications Data Messages and enquiries submitted through customer support channels, including the content of support conversations and associated timestamps.
• Cookie and Usage Data Session cookies, preference cookies, and anonymised analytics data describing how you navigate the platform. See Section 9 for full cookie details.

4. How We Use Your Personal Data

tk1961 uses your personal data only for the specific purposes described below. We do not use your data for purposes beyond these without first obtaining your explicit consent or having a separate legal basis to do so:

• Account Management: To create, maintain, and administer your player account, including authenticating your identity when you log in and processing account closure requests.
• Payment Processing: To facilitate deposits and withdrawals through bKash, Nagad, Rocket, and Upay, to reconcile transaction records, and to detect and prevent payment fraud.
• Age and Identity Verification: To verify that you are at least 21 years of age and to confirm that your account details correspond to a real, eligible individual, in accordance with our responsible gaming obligations.
• Platform Operation and Improvement: To ensure the platform functions correctly, to diagnose and resolve technical issues, to analyse usage patterns, and to improve the quality and range of services offered on tk1961.app.
• Responsible Gaming Compliance: To monitor gaming activity for signs of problem gambling, to enforce self-exclusion periods, to apply deposit limits, and to respond to responsible gaming requests from players or their representatives.
• Customer Support: To respond to your support enquiries, to investigate complaints, and to maintain records of communications for quality assurance purposes.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, bonus abuse, and other activities that breach our Terms and Conditions.
• Promotional Communications: Where you have opted in to receive marketing communications, to send you information about new games, bonuses, seasonal promotions (including Eid, Pohela Boishakh, and Victory Day specials), and other offers relevant to your account activity. You may opt out of marketing communications at any time by contacting [email protected].
• Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and maintain records as required by law.

5. Sharing Your Personal Data

tk1961 does not sell, rent, or trade your personal data to unaffiliated third parties for commercial or marketing purposes. We may share your data with the following categories of recipients only to the extent necessary to operate our services:

5.1 Payment Service Providers

When you make a deposit or request a withdrawal, the necessary transaction data is shared with your chosen mobile financial service provider — bKash, Nagad, Rocket, or Upay — solely for the purpose of processing that specific transaction. These providers operate under their own privacy policies and are independently responsible for how they handle data within their own systems.

5.2 Game Studio Partners

When you launch a game provided by a third-party studio such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, or Spribe, limited technical session data (such as a session token and your account currency) may be passed to that studio's servers to initiate and manage your game session. No personally identifiable registration data is shared with game studios beyond what is technically required to operate the game.

5.3 Service Providers and Technology Partners

tk1961 engages trusted third-party service providers to assist with hosting, analytics, fraud detection, and customer support infrastructure. These providers act as data processors under our instructions and are contractually prohibited from using your data for their own purposes.

5.4 Legal and Regulatory Disclosures

tk1961 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities if required to do so by applicable law or in response to a valid legal process. Where permitted by law, we will endeavour to notify you of any such disclosure.

5.5 Business Transfers

In the event that tk1961 undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. We will notify registered players of any such transfer and of any material changes to this Privacy Policy that result from it.

6. Data Retention

tk1961 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal obligations. The following general retention periods apply:

• Active account data (registration, transaction, and gaming records) is retained for the duration of your account's active status plus a minimum of five years after account closure, in accordance with anti-money laundering record-keeping practices.
• Identity verification documents are retained for a minimum of five years following account closure or the date of the last transaction, whichever is later.
• Customer support communications are retained for three years from the date of the most recent communication in a support thread.
• Cookie and analytics data is retained for a maximum of 13 months from the date of collection, in line with standard analytics retention practices.
• Marketing consent records are retained for three years from the date consent was last confirmed or withdrawn.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

7. Your Data Rights

As a registered player on tk1961, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":

• Right of Access: You may request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, and no later than 30 days from the date of your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Please note that changes to core registration data may require identity re-verification.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We cannot delete data that we are legally required to retain.
• Right to Restriction of Processing: You may request that we restrict our processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object to Marketing: You may object to receiving promotional communications from tk1961 at any time by contacting [email protected]. We will action all opt-out requests within five business days.

8. Data Security

tk1961 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of passwords using one-way hashing algorithms — tk1961 support staff cannot retrieve your plain-text password.
• Restricted internal access to personal data on a need-to-know basis, with access logs maintained for audit purposes.
• Regular security assessments and vulnerability testing of our platform infrastructure.
• Multi-factor authentication options available to players for account login.

While we take all reasonable precautions to safeguard your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect your account has been compromised, contact [email protected] immediately.

9. Cookies and Tracking Technologies

tk1961.app uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our site. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, remember your game state, and enable core security features. You cannot opt out of strictly necessary cookies without disabling the platform entirely.

9.2 Preference Cookies

These cookies remember choices you have made on the platform — such as your preferred language setting or display preferences — so that you do not need to re-enter them on each visit.

9.3 Analytics Cookies

tk1961 uses anonymised analytics data to understand how players navigate the site, which features are most used, and where performance improvements are needed. Analytics data is aggregated and does not identify individual players by name or account number. You may opt out of analytics cookies by contacting our support team.

By continuing to use tk1961.app after being presented with this cookie notice, you consent to our use of the cookie categories described above. You may withdraw consent to non-essential cookies at any time by contacting [email protected].

10. Children and Minors

The tk1961 platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If we discover or are notified that an account has been registered by a person under the age of 21, that account will be immediately closed, all balances will be returned, and all associated data will be deleted in accordance with our data retention obligations.

If you believe a minor has registered on tk1961.app, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Third-Party Links and Services

The tk1961 platform may contain references to third-party services — including payment providers such as bKash, Nagad, Rocket, and Upay, and game studios such as Evolution Gaming and Pragmatic Play. When you interact with these third-party services, their own privacy policies apply. tk1961 is not responsible for the privacy practices of third-party services and encourages you to review the relevant privacy policies of any third party you interact with through the platform.

12. International Data Transfers

tk1961's primary services are directed at players in Bangladesh. However, certain service providers and technology partners involved in operating our platform may be located in other countries. Where your personal data is transferred outside Bangladesh, tk1961 takes reasonable steps to ensure that the recipient applies an equivalent standard of data protection, including contractual safeguards where appropriate.

13. Changes to This Privacy Policy

tk1961 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will notify registered players by posting a prominent notice on the platform and, where reasonably practicable, by sending a notification to the email address or mobile number associated with your account. The effective date at the top of this document reflects the date of the most recent revision. Your continued use of the platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the tk1961 data team at [email protected]. All privacy-related correspondence will be handled with full confidentiality. Our team operates in Bangladesh Standard Time (BST, UTC+6) and aims to acknowledge all data enquiries within 2 business days.

For responsible gaming enquiries, self-exclusion requests, or deposit limit adjustments, please visit our dedicated Responsible Gaming page or raise a request directly through support.